Once you have added the selected products to cart and you have filled in the delivery details click "Buy Now" in order to complete your order. The shipping procedure starts: i) in case of payment through Card / PayPal once the payment is successfully completed ii) in case of payment through bank transfer once you have sent us a copy of your payment or once the total amount has been transferred in our bank account iii) in case you choose cash on delivery as your payment method as soon as we have confirmed the sending details by phone.
After placing the order, you will receive a confirmation e-mail in the e-mail address that you have entered (if you do not receive the confirmation please check if the address you have filled in is correct or if the e-mail has been sent at your spam folder).
Important note: All the prices of the carpets listed on our website are calculated in Euro. The prices of the carpets in other currency are based on the daily exchange rate and for this reason there might be slight differences from day to day. All the documents that accompany your purchase are issued in Euro, independently of the currency in which you have made the purchase.
In order to cancel a registered order you have to send us an e-mail as soon as possible to firstname.lastname@example.org with the respective request. If the dispatch process has already started, then your order cannot be cancelled.
With the help of our photos and the detailed description of every carpet our company is making every effort to display and describe accurately all the characteristics of each product. Furthermore, we issue a certificate of authenticity for each of our products. However, you have got the right to return a product purchased from our Online Shop performing the following procedure:
Your order may be delayed due to extreme weather condition or strikes as well as due to any event of force majeure that could have an effect on the transport and delivery of your order. Also a delay may occur in case that we have to communicate with you (if a problem arises concerning your order, either relating to the product or the payment) and the telephone and/or e-mail communication is impossible (because for example the information you have entered is not properly up to date or valid).